10.5 Troubleshooting key recovery

The following errors can occur when attempting request key recovery:

• WS30027 – Please select only certificates for a single owner.

• WS30028 – At least one certificate must be selected.

• WS30029 – Certificate to recover {Object ID} is not a valid certificate.

• WS30030 – Certificate to recover {0} is not archived.

• WS30032 – Certificates cannot be recovered for the selected card profile.

• WS30033 – The certificates selected have conflicting recovery storage types. A request cannot include certificates that require both software only and hardware only policies.

• WS30034 – At least one of the certificates selected has a storage policy that is not compatible with the selected device or credential profile. For example, a certificate with storage policy of Hardware cannot be recovered as a software certificate. If the storage policy is Software it cannot be recovered to a hardware device such as a smartcard or security key.

• WS30036 – Device is not at valid status for recovery.

• WS30037 – All selected certificates must be unique.

• WS30038 – The selected device does not support the recovery of this number of archived certificates.

See the MyID Operator Client error codes section in the Error Code Reference guide for potential causes and solutions.